Public customer dispute record
A paid 12-month server order went offline and remains unresolved.
This page documents my dispute with Tomattos Technologies Ltd. and M M Akash, Managing Director at Tomattos Technologies Ltd., based on support tickets, payment records, and screenshots preserved from the client portal.
Summary
What happened
On Tuesday, November 25, 2025, I ordered a Myanmar location VPS through Tomattos Technologies Ltd. The offer stated a 12-month term, 2 CPU cores, 4 GB memory, 40 GB NVMe SSD, 1 IPv4 address, 1 Gbps shared port, and unlimited/unmetered transfer. The quoted payment was 1852 USDT.
After payment confirmation, M M Akash replied that payment had been received and that the order would proceed. On Sunday, January 11, 2026, I opened a second support ticket because the server had been offline since 2026-01-09 12:47:04. Tomattos replied that the IP was dropped and stated they expected resolution within 72 hours, or they would provide a new server in the same manner as before. The issue was not resolved through the support ticket shown in the screenshots.
The prorated refund request is calculated as follows: 1852 USDT divided by the 365-day service term equals 5.07397 USDT per day. Counting from the payment confirmation on November 25, 2025 at 10:01 to the documented offline time on January 9, 2026 at 12:47:04, only about 45.12 days were usable. The remaining 319.88 days equal approximately 1623.09 USDT.
Timeline
Documented sequence
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Customer opens ticket #632300
Subject: “open Myanmar server”. The ticket includes IP address 83.110.23.98.
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Tomattos states the terms
M M Akash states a 12-month Myanmar VPS service for 1852 USDT, with refund terms if WireGuard UDP is not working.
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Payment confirmed by customer
The customer posts a TRON transaction link and confirms that payment is done.
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Payment received by Tomattos
M M Akash replies: “We have received your payment. We will now proceed to complete it.”
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Server offline ticket #986656 opened
The customer reports the server has been offline since 2026-01-09 12:47:04 and asks Tomattos to fix it.
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Tomattos promises action
M M Akash replies that the IP was dropped and expects a resolution within 72 hours, or a new server in the same manner as before.
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No resolution after the stated window
The customer says the issue has not been resolved and the ticket was closed without explanation.
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Still no meaningful answer
The customer asks for a response and requests charging only for actual usage if the issue remains unresolved.
Evidence
Source screenshots
Company Information
Address on record
Tomattos Technologies Ltd.
H-12, 11th Floor, Razzak PlazaMoghbazar, Ramna
Dhaka 1217
Bangladesh
Requested Resolution
What I am asking for
Refund request: I no longer accept a replacement server because too much time has passed. I request a refund of the unused balance from the 1852 USDT payment. Based on the documented offline time of 2026-01-09 12:47:04, the prorated unused balance is approximately 1623.09 USDT.
Accountability: stop closing or ignoring support tickets without a written resolution and provide a clear explanation of what happened to the IP and service.
Public notice: if Tomattos refuses to refund or continues to ignore this request, I intend to maintain and promote this factual dispute record at tomattos-refund.com, including publication on LowEndTalk, vpsBoard, Reddit, and other relevant communities. I also intend to spend additional money on Google Ads, and I am prepared to renew the domain for 10 years if the matter remains unresolved.
Ticket Letter